1. Information We Collect
We collect information you provide directly when you use our website, contact us, or engage our services:
Contact information — name, email address, company name, and phone number when you fill out forms or contact us.
Project information — details about your business needs, technical requirements, and budget range that you share through our contact forms or during consultations.
Account information — credentials, billing details, and preferences when you use our AgentOps Platform or other services.
Usage data — we automatically collect information about how you interact with our website, including IP addresses, browser type, pages visited, time spent, and referring URLs.
Cookies and tracking technologies — we use essential cookies for site functionality and analytics cookies (Google Analytics) to understand site usage. You can disable non-essential cookies through your browser settings.
2. How We Use Your Information
We use collected information for the following purposes:
Service delivery — to provide, maintain, and improve our AI infrastructure services, including AgentOps, automation, custom agent development, and edge intelligence.
Communication — to respond to your inquiries, send project updates, and provide technical support.
Analytics — to understand how our website and services are used, identify trends, and improve user experience.
Security — to detect, prevent, and address technical issues, fraud, and security vulnerabilities.
Legal compliance — to comply with applicable laws, regulations, and legal processes.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Data Sharing and Third-Party Services
We may share your information with:
Service providers — third-party vendors who assist with hosting (Vercel), analytics (Google Analytics), payment processing, and email services. These providers are contractually obligated to protect your data.
AI model providers — when processing data through our services, we may route requests through third-party AI providers (Anthropic, OpenAI). Data is processed according to their respective privacy policies and our data processing agreements.
Legal requirements — we may disclose information when required by law, court order, or to protect the rights, property, or safety of Nisco AI Systems, our clients, or the public.
We do not share your personal information with third parties for their own marketing purposes.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy:
Contact form submissions — retained for up to 24 months after last interaction, unless an ongoing business relationship exists.
Client project data — retained for the duration of the engagement plus 12 months, or as required by contractual obligations.
Usage and analytics data — retained for up to 26 months.
Billing records — retained for 7 years as required by Canadian tax law.
You may request deletion of your data at any time by contacting us at info@niscosystems.com.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption — all data is encrypted in transit (TLS 1.3) and at rest (AES-256).
Access controls — access to personal data is restricted to authorized personnel on a need-to-know basis.
Infrastructure security — our services are hosted on SOC 2-compliant infrastructure with regular security audits.
Incident response — we maintain incident response procedures and will notify affected individuals and relevant authorities in the event of a data breach as required by law.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
Access — request access to the personal information we hold about you.
Correction — request correction of inaccurate or incomplete personal information.
Withdrawal of consent — withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
Complaint — file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at info@niscosystems.com. We will respond within 30 days.
7. International Data Transfers
Our services may involve the transfer of data to servers and service providers located outside of Canada, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual protections consistent with applicable privacy laws.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
For material changes, we will provide notice through our website or by email to affected users.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Nisco AI Systems
Toronto, ON, Canada
Email: info@niscosystems.com
Website: niscosystems.com